How talking to clients avoids complaints
A communication breakdown with a client can cause serious pain for chartered accountants. Here’s how to avoid it...
Business
Business tips, analysis and thought leadership for chartered accountants and business managers.
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5 ways accounting practices can upsell their services
When you empower your team with practical consulting skills, the fear in selling your firm’s services dissolves...
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What you didn’t know about the neuroscience of trust
Trust is at the core of an accountant’s relationships with clients, but what is ‘trust’ and how does it affect business?...
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How CAs can avoid conflicts of interest in joint ventures with clients
Entering a joint venture with a client isn’t against CA’s ANZ Code of Ethics, but conflicts of interest can arise...
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How to get client terms right
Failing to set clear terms of engagement with clients can be risky for accountants. Here’s how to avoid complaints and disputes...
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Working as a CA in remote Australia
Living and working in the remote Red Centre of Australia offers a wealth of benefits for accountant Tanya Kirker...
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Daigou - buying local to sell to China
Small-scale by Chinese standards, daigou traders have the buying power to strip supermarket shelves down under through massive direct purchases – and there lies the opportunity, but also the risk...
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How customer power can help to grow a business
Happy customers who trust and refer their accountant can be key to growing a practice...
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Five mistakes that can ruin a firm's brand
Firms spend a lot of money building their brand but brand can be undermined or undone from within...
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How to introduce value-adding services
Practical ways members in practice can introduce additional services in their accounting firm...
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Chasing start-up success
What do AHALife founder Shauna Mei and The Entourage founder Jack Delosa have in common?...
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High tide as Amazon eyes Australia
How will Amazon’s rumoured full service launch in Australia impact local retail business and change consumer behaviour?...
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Acuity podcast episode three now live
The third episode of the Acuity podcast, which discusses Amazon’s imminent arrival in Australia, is now available...