Brought to you by ASI Solutions

Authored by Nathan Lowe, Managing Director, ASI Solutions

Technology has affected our culture in such a way that what made a successful business in the past won’t necessarily guarantee future success.

The challenge for business leaders is to take their companies to the next level through digital transformation. The most successful digital transformation initiatives are centred on re-envisioning operational processes and business models, not to simply introduce new technology, but to reshape the customer journey.

Digital transformation combines technologies with organisational, operational and business model innovation to enable business growth. There’s no better time to embrace digital transformation than the present. In 2018, we expect to see three major trends driving business transformation: 

Trend 1 – The modern workforce

Employees have new expectations when it comes to where and how they get work done. Innovation is happening faster than ever before and digital transformation is enabling cross-departmental collaboration and helping to break down internal operational silos that can often slow down business knowledge, decisions and overall productivity.

Trend 2 – Changing customer expectations 

Customers expect to interact with brands in the same simplified digital ways they do with their families and friends. They want, and expect, a quick, seamless digital experience. Australian businesses can now deliver this thanks to digital transformation. 

Trend 3 – Automation and data driven decisions are taking the guesswork out of business.

As well as allowing for better business decisions, digital transformation reduces labour costs associated with manual data entry, internal document handling and archiving, as well as minimising human error by automating manual processes. These improved processes lead to better quality customer service as well as business productivity.

How to get started

Digital transformation is not an IT project or just the domain of the chief information officer. It is a fundamental shift in business and needs to be addressed at the top level. While IT plays an important role in driving and implementing a digital transformation strategy, adapting to digital transformation falls to everyone.

Businesses need a technology provider that can bring together the best platforms and applications to make work easier and help them better compete and grow

Businesses need a technology provider that can bring together the best platforms and applications to make work easier and help them compete and grow. 

Chartered Accountants ANZ is proud to announce a new partnership with ASI Solutions. In addition to supporting Kairos, ASI Solutions is now part of the Affinity Members Programme and will also provide IT hardware, software and managed services solutions to Chartered Accountants ANZ members. With a wealth of flexible and affordable technological solutions, ASI Solutions helps businesses embrace digital transformation to help accelerate their growth.