Date posted: 16/09/2020 5 min read

Supporting HCF members during COVID-19

Australia’s largest not-for-profit health fund is putting care for members first during the pandemic. Brought to you by HCF.

In these uncertain times, our members know they can count on us for urgent hospital treatment, if they’re struggling financially or need an expert to answer their health questions.

During COVID-19, we’ve supported our members in ways, big and small, to make life easier. That’s care when it counts.

No premium increase for 6 months

We’ve postponed our scheduled premium increase until at least 1 October 2020. We’ve been in touch with all our members about the delayed increase.

Help if you’re now unemployed

Our priority is our members who are struggling financially. If you were a member with us before 31 March 2020 and have hospital only or hospital and extras cover (excluding Overseas Visitors Cover and Ambulance Only cover) and have become unemployed or stood down through no fault of your own, we’ll pay your premiums for up to 6 months and you’ll still be covered during that time. If you joined us on or after 1 April 2020, a 12-month waiting period applies.

We’ve created a dedicated COVID-19 Hardship Team to talk you through your options. So, if you’re worried and struggling to pay your premiums, please call us on 13 13 34 so we can help.

You’re covered with HCF

In these uncertain times, you can be confident we’re covering COVID-19 related hospital claims for members with hospital cover.

For a small number of policies that wouldn’t normally cover all COVID-19 related hospital claims, we’ve extended your policy to make sure you’re covered. This cover extension applies until 30 September 2020 and it’s at no extra cost. Overseas Visitor Health Cover members should check their product information to see if they’re covered.

A holistic mental health and wellbeing program – that’s care when it counts

Now, more than ever, we’re committed to showing you a level of care that’s uncommon. That’s why we’ve developed a holistic mental health and wellbeing program with access to a range of options that work, and the freedom to choose which is right for you.

To learn more, please visit:

For CA ANZ members

Join HCF and the usual 2 months waiting periods will be waived for extras such as dental, optical, physio and more.

Waiver does not apply to waiting periods of more than 6 months, including 12 months for pregnancy and birth-related services, pre-existing ailments and conditions. Psychiatric, rehabilitation and palliative care services, which have a 2-month waiting period, are also excluded from this waiver offer. Longer waiting periods and conditions may apply.

Find out more:

To review your member benefits go to or call the HCF team on 1800 880 049.

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