- While risky, cutting corners can possibly lead to greater productivity.
- Employees who cut corners at work tend to be younger and male.
- Corner-cutting can result in career benefits for impulsive, self-focused individuals.
By Peter O'Connor and Peter Karl Jonason.
In a recently published study, we found that employees who “cut corners” tend to be morally compromised, low in conscientiousness, self-focused and impulsive. And cutting corners has the potential to increase risk.
Surveying more than 1,000 Australians and Americans, we found that approximately one in four employees regularly cut corners. Men are slightly more likely to cut corners than women.
Cutting corners at work
Cutting corners is a workplace behaviour characterised by skipping or avoiding steps important to a task in order to complete the task sooner. Corner-cutting is generally considered an undesirable behaviour, with research linking it to a range of negative outcomes such as low job performance, safety violations and serious injuries.
Although corner-cutting comes with a set of risks, it also comes with a clear possible benefit – cutting corners can possibly lead to greater productivity. Consistent with this, studies have shown that corner-cutting is more likely in jobs characterised by high demands and few resources. It is also more likely in organisations that prioritise efficiency over risks.
However, even in such organisations, corner-cutting is openly discouraged. Mistakes caused by employees cutting corners are typically met with harsh consequences.
To investigate whether corner-cutters can be identified, we surveyed employees from a range of industries including healthcare, education, hospitality, retail and construction.
Cutting corners can possibly lead to greater productivity.
We looked at several demographic variables and personality traits to determine who is more or less likely to cut corners at work. We focused on both common personality traits (extraversion, conscientiousness) as well as darker personality traits (Machiavellianism, narcissism).
We didn’t just stop at a questionnaire. We also exposed employees to a hypothetical scenario where they could choose to cut corners or not. We conducted two variations of the study across Australia and the US.
The personality traits of corner-cutters
Across both studies, we found that both common and darker personality traits were associated with corner-cutting. Most significantly, corner-cutters were likely to be low in conscientiousness, low in honesty and high in psychopathy (i.e., impulsive, callous social attitudes). Corner-cutters also scored high in Machiavellianism (i.e., manipulation, self-interest) and narcissism (i.e., grandiosity, pride).
Age and gender were also factors in corner-cutting, such that employees who cut corners at work tended to be younger and male.
But there are also various contexts that play into the decision to cut corners. While a third of employees cut corners when it would likely save them time, they were less likely to do so if they could be reprimanded (only one in six employees cut corners in this situation), or if there was the potential for a poor-quality outcome (only one in four cut corners in this case).
These results paint a seemingly negative picture of workplace corner-cutters as individuals who are generally self-interested and low in conscientiousness.
However, it is plausible that employees sometimes cut corners with noble intentions. For example, the related concept of “workarounds” refers to the more accepted behaviour of, “clever methods for getting done what the system does not let you do easily”.
To explore this possibility, we investigated whether corner-cutters were more proactive than those who tend not to cut corners. Our results strongly suggested that this was generally not the case.
Proactive employees were not more likely to achieve their goals by cutting corners at work, even when their goal was to save time. In fact, we found that proactive individuals were slightly less likely to cut corners at work than non-proactive individuals.
While corner-cutting generally does not relate to career success, it can result in career benefits for impulsive, self-focused individuals.
We also found little relation between corner-cutting and career success. There was no relationship between corner-cutting and income. However, it was associated with higher income for those who scored high in psychopathy.
This indicates that while corner-cutting generally does not relate to career success, it can result in career benefits for impulsive, self-focused individuals. These individuals are likely to cut corners as a strategy to be more productive, despite possible costs to the organisation or co-workers.
Implications for managers
Overall, we found that corner-cutting is not a desirable workplace behaviour. Those most likely to cut corners are likely to be poor performers aiming to meet minimal standards, in contrast to good performers looking to excel. The possible exception is individuals high in psychopathy looking for shortcuts to get ahead.
Clearly, it makes sense to minimise the number of employees with corner-cutting tendencies. This is particularly true for jobs in which mistakes caused by cutting corners can lead to serious injury (eg jobs in mining, construction).
At the very least, we suggest employers take into account certain characteristics of applicants (eg conscientiousness, psychopathy) when selecting for such positions.
Peter O'Connor is a senior lecturer on business and management at Queensland University of Technology. Peter Karl Jonason is a senior lecturer on personality or individual differences at Western Sydney University. This piece first appeared on The Conversation.