Payroll technology has advanced significantly in the past decade, promising the silver linings of streamlined processes and bottom-line savings. There is a catch, though. No payroll technology is a one-size-fits-all solution, and its introduction can create issues.

In a 2023 survey conducted by the Australian Payroll Association, more than one in three companies said the biggest challenge they are currently facing is payroll technology and processes. Aligning technology with a company’s processes can be problematic, and payroll staff may end up resorting to manual processes and workarounds.

Tailoring technology for the business

When a business chooses a payroll solution, it will still need help to set-up the system to meet the unique needs of the business and industry. It’s important to choose a provider who can tailor the software correctly, train the payroll staff in the new system and be available via phone and email hen they need help.

Julia Hou was new to the payroll field when her IT company, First Focus, decided to integrate CloudPayroll.

“I learned a lot and it was very helpful to me when I just started my payroll position,” says Hou.

“It is very easy to understand and process the payroll, and I love the payroll hours and payroll variation reports, and the ability to compare two recent payslips. These really help reduce potential errors.”

Ongoing support

As anyone who has ever had an issue with customer support knows, sometimes you really need personalised support to sort out a problem quickly – especially on payday!

CloudPayroll provides free, ongoing support to its customers. Calls for help are answered promptly (sometimes even in seconds), to make sure everyone in the company gets paid correctly and on time.

S.A.F.E. Logistics has been with Cloud Payroll for eight years.

“In that time, we have built a great working relationship with their ever-friendly and reliable team,” says accounts manager Scott Grant-Woodford. “No question is hard or too simple and they are always ready to help.

“They have a genuine concern for our payroll needs and have implemented processes adapted to our requirements for the transport industry. I could not imagine having to go back to how we did payroll prior to CloudPayroll: the time that it saves our business and the reports that we can pull from their system help with controlling wage KPIs.

“The system is user friendly for our employees in gaining access to their payslips. I would highly recommend giving CloudPayroll a go,” he adds.

Find out more

CloudPayroll is a CA ANZ Member Benefits Partner. Visit cloudpayroll.com.au/ca-anz for more details or contact us for more information on becoming a CloudPayroll partner.

Website: https://www..cloudpayroll.com.au
Email: [email protected]
Phone: (03) 9670 0422